We're here to help.

Have questions? We have answers.
Need a plan for your hybrid working place? We have the solution. Want a live demo? let's do it!
Technical support
Found a persistent bug, or have some suggestions regarding to our products, or need help setting up for the first time? Let us know! We will get back to you within 24 hours.
Book a Demo
We try our best to offer our customer a smooth and informative experience. If you want to see a live demonstration of our products before you make the decision, we got you.
We believe in also shining a light on and supporting organizations that call attention to the environment and social issues. If you are one of them, contact us for exclusive offer.
Product Support
Individual product's guide and manual, setups and more...
the PANA
the Mini
Mini Lite

Have a question, or just want to say Hello

Simply send your inquiry from here, no fuss.
Our 24/7 support team is standing by.

Fill the form below

We will response you within 24 hour

Or you can directly reach to one of our sales team through the following email:
Simo@coolpo.io OR Ray@coolpo.io

Frequently asked questions

Do you have customer service in my language?
Currently, we offer our after-sales support in English, Spanish, Simplified Chinese, German, and Japanese. We will be adding more in the future.
Are Coolpo products compatible with Windows and Mac OS?
Yes, they are compatible with Windows 7, 8, 10, and 11. It is also compatible with Mac OS 10 and later, including devices with Apple M1 chips.
How do we contact you for aftersales concerns?
We have 24/7 lines where you can leave your message/issue. Our team can get back to you ASAP. You can go to the chat services on our website, through the Feedback option in CoolpoTools, or by emailing your Coolpo contact and share the issue/s you are experiencing.
What kinds of meeting rooms are Pana and Mini ideal for?
The microphone pickup range of the Pana is 15 feet and the intelligent zoom function is automatically enabled. The Mini has a pickup range of 26ft. The PANA and MINI are designed for small- to medium-sized conference rooms.
Can I use Coolpo products with an iPad or smartphone?
Most of our products are designed for use with PC/Mac and laptops. Please contact us for specific product.