We're here to help

Manuals, firmware and a real support team. If the answer is not below, email us and a person will reply within 24 hours.

Technical support
Something not working? Our team answers within 24 hours, and will get on a call if that is faster.
Email support
Book a demo
See a PANA running in a real room before you commit to one, or to twelve.
Request a demo
Schools, government and NGOs
Tax-exempt pricing, purchase orders and tenders are all handled by the same team.
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Manuals and guides

Software and firmware live on the Download Center. These are the printed guides.

AI Huddle PANA
- PANA user manualPDF · 0.7 MB
- CoolpoTools guidePDF · 2.7 MB
AI Huddle Desk Mate
- Desk Mate guidePDF · 7.2 MB
IGNITE Headset
- Headset manualPDF · 1.0 MB
AI Huddle Mini Lite
No manual published yet. MiniLiteTools is on the Download Center, and support will send setup steps if you email us.
AI Huddle Mini
No manual published yet. Firmware and CoolpoTools are on the Download Center, and support will send setup steps if you email us.

Missing a manual you need? Email support and we will send it, then publish it here.

Are Coolpo products compatible with Windows and Mac OS?

Yes. They work with Windows 7, 8, 10 and 11, and with macOS 10 and later, including Apple silicon (M1 and newer).

Do you have customer service in my language?

After-sales support is available in English, Spanish, Simplified Chinese, German and Japanese. More are being added.

Can I use Coolpo products with an iPad or smartphone?

Most of our products are designed for PCs, Macs and laptops. Contact us about a specific product and we will tell you straight.

How do I update the firmware on my camera?

Install CoolpoTools first, then apply firmware through the app — not by copying the file onto the device. Both are on the Download Center.

How do I reach you about an existing order?

Email support@coolpo.io with your order number. The support team answers within 24 hours.