Coolpo is always thriving in providing its customers and users with all work setups either work-from-home or hybrid work.
However, issues with collaboration tools, software, and system are inevitable. This is the reason why our after-sales team is on watch 24/7 to cater to all your concerns and needs when using our products.
In this article, you will learn how to fix your Coolpo AI Huddle Pana when CoolpoTools does not recognize it. So, keep reading!
In a remote and hybrid work environment, advanced and secure tools that promote teamwork and imitate face-to-face communication are crucial. These technological tools should allow you to have high-quality interactions, even if you are not in the same location.
One best example here is our Coolpo AI Huddle Pana, a 360-degree video conference camera with 4 smart microphones with up to 15ft pick up, an all-surround speaker, Dual Positioning Technology, and Plug-And-Play.
In case you need to change how your Coolpo AI Huddle Pana and other collaboration tools work based on your preference, you need CoolpoTools.
CoolpoTools is software that you can use to update software, select AI modes, change how your video looks, and adjust the settings of your video conference camera to suit your preferences for a more seamless and immersive video conferencing experience.
If you want to download our CoolpoTools:
CoolpoTools is compatible with Mac and Windows.
If the latest CoolpoTools from our website do not recognize your Coolpo AI Huddle Pana, try these troubleshooting processes:
Under normal circumstances, if the USB of Coolpo’s device is connected to the computer correctly, you can use video software or conference software (Zoom, Teams, Meet, etc) to identify Coolpo PANA Camera or Coolpo Mini Camera.
If the camera cannot be found, please check whether the connection between the USB cable of the device and the computer is connected properly.
If this happens, please try to restart the PANA first (turn off the power and restart the device), and wait for the blue light on the bottom of the device to see if CoolpoTools can find the device.
This situation may be more common. CoolpoTools does not recognize devices with the earliest firmware versions. The solution is to manually upgrade through the "USB mode".
The detailed steps of the USB mode are as follows:
Note: A red light will flash at the bottom of the device after powering on
Here are the features of our video conference cameras that will make your remote work meetings, hybrid events, and online collaboration more seamless, immersive, and innovative:
Achieve More Seamless Remote And Hybrid Collaboration. Purchase Our All-In-One Video Conference Camera here
Like all electronic devices, having to troubleshoot your Coolpo AI Huddle Pana is normal whenever you encounter temporary obstacles in your online meeting experience. If you encounter issues with your Coolpo AI Huddle Pana camera not being recognized by CoolpoTools, there are several troubleshooting steps to follow. Start by checking the USB cable connection and making sure that the camera is recognized by video and conference software. If the issue persists, try restarting the device and upgrading the firmware manually through USB mode. By following these steps, you can ensure that your video conference camera is working properly with CoolpoTools.
Don’t hesitate to book a demo today or contact our team via live chat!