· 7 min read

How to Fix CoolpoTools and Connect a Video Conference Camera

Coolpo is always thriving in providing its customers and users with all work setups either work-from-home or hybrid work.

However, issues with collaboration tools, software, and system are inevitable. This is the reason why our after-sales team is on watch 24/7 to cater to all your concerns and needs when using our products.

In this article, you will learn how to fix your Coolpo AI Huddle Pana when CoolpoTools does not recognize it. So, keep reading!

What CoolpoTools Does In Hybrid And Remote Work Environments

In a remote and hybrid work environment, advanced and secure tools that promote teamwork and imitate face-to-face communication are crucial. These technological tools should allow you to have high-quality interactions, even if you are not in the same location.

One best example here is our Coolpo AI Huddle Pana, a 360-degree video conference camera with 4 smart microphones with up to 15ft pick up, an all-surround speaker, Dual Positioning Technology, and Plug-And-Play.

In case you need to change how your Coolpo AI Huddle Pana and other collaboration tools work based on your preference, you need CoolpoTools.

What Is CoolpoTools?

CoolpoTools is software that you can use to update software, select AI modes, change how your video looks, and adjust the settings of your video conference camera to suit your preferences for a more seamless and immersive video conferencing experience.

Related: Different Use Cases Of The CoolpoTools Software 2023

If you want to download our CoolpoTools:

  1. First, go to our website
  2. Next, click “Resources”
  3. Then, click “Download CoolpoTools

CoolpoTools is compatible with Mac and Windows.

Download CoolpoTools Now!

  • We provide regular updates to our devices to make sure your meetings always run smoothly.
  • Our device can automatically detect meeting participants, but you can turn off this feature if you prefer. This means you won't need someone to manually manage the participants - the AI can do it for you!
  • If you want to keep your meeting room private, you can choose to remove the panoramic display at the bottom of the screen. This is an optional feature that you can turn on or off.
  • If you notice any unusual color tones in your video, we can adjust the color hues for you. This means you don't have to worry about lighting, whether it's warm or cool - we'll make sure your video looks just right!
  • If you don't want certain things like third-party speakers or screens to be detected as meeting participants, you can use the BLOCK function to hide them. This means they won't be included in the automatic detection.

CoolpoTools Troubleshooting Process With Your AI Huddle Pana

If the latest CoolpoTools from our website do not recognize your Coolpo AI Huddle Pana, try these troubleshooting processes:

Check whether the USB cable at the bottom of the device is connected to the computer normally.

Under normal circumstances, if the USB of Coolpo’s device is connected to the computer correctly, you can use video software or conference software (Zoom, Teams, Meet, etc) to identify Coolpo PANA Camera or Coolpo Mini Camera.

If the camera cannot be found, please check whether the connection between the USB cable of the device and the computer is connected properly.

The computer can identify the cameras, but cannot connect to CoolpoTools?

If this happens, please try to restart the PANA first (turn off the power and restart the device), and wait for the blue light on the bottom of the device to see if CoolpoTools can find the device.

If the firmware version is too low, CoolpoTools won't be able to recognize the video conference camera

This situation may be more common. CoolpoTools does not recognize devices with the earliest firmware versions. The solution is to manually upgrade through the "USB mode".

The detailed steps of the USB mode are as follows:

  • Restart the device (you can restart it by powering it off or pressing the power button 3 times quickly to restart), and enter the standby mode. (it looks as if the Pana is switched off)
  • Maintain the connection between the Pana to your laptop and the Pana to the power source.
  • In standby mode (note that the bottom light is not switched on in standby mode), press and hold the power button until a new disk drive appears on the computer.
  • Format Pana’s disk drive.
  • Copy the firmware file to the formatted disk drive (note: the name of the firmware should not be modified, otherwise the firmware to be upgraded will not be recognized). Please ask our After Sales services for the firmware file needed.
  • Wait for the copying to complete, and eject the disk drive safely.
  • Restart the device (quickly press the power button 3 times to restart) The device will automatically restart to standby mode.
  • Complete the firmware upgrade. If the upgrade is successful, CoolpoTools will recognize the device.

Note: A red light will flash at the bottom of the device after powering on

Coolpo Video Conference Cameras For Hybrid And Remote Work

Here are the features of our video conference cameras that will make your remote work meetings, hybrid events, and online collaboration more seamless, immersive, and innovative:

Coolpo AI Huddle Pana

  • Supports 1080p video conference solutions
  • 360-degree FOV
  • 4 smart microphones with up to 15ft pick up
  • An all-surround speaker
  • Dual Positioning Technology
  • Plug-And-Play

Coolpo AI Huddle Mini

  • Supports up to 4k video conference solutions
  • 110-degree FOV
  • 6 microphone array system (Beamforming Technology, Echo Cancellation, Background Noise Reduction)
  • Frame Master
  • Division Master

Coolpo AI Huddle Mini Lite

  • Supports up to 4k video conference solutions
  • 120-degree FOV
  • Real-time Auto-tracking feature
  • Single and Multiperson framing

Achieve More Seamless Remote And Hybrid Collaboration. Purchase Our All-In-One Video Conference Camera here


Like all electronic devices, having to troubleshoot your Coolpo AI Huddle Pana is normal whenever you encounter temporary obstacles in your online meeting experience. If you encounter issues with your Coolpo AI Huddle Pana camera not being recognized by CoolpoTools, there are several troubleshooting steps to follow. Start by checking the USB cable connection and making sure that the camera is recognized by video and conference software. If the issue persists, try restarting the device and upgrading the firmware manually through USB mode. By following these steps, you can ensure that your video conference camera is working properly with CoolpoTools.

Don’t hesitate to book a demo today or contact our team via live chat!