As you continue to work in a hybrid environment, it's important to have technology that allows for seamless and consistent communication across all platforms. According to RingCentral, accessibility, simplicity, and consistency in communication and collaboration will be key trends in 2023.
They also highlighted the importance of providing equal participation opportunities for remote and on-site workers.
Furthermore, RingCentral emphasizes that an important part of this innovation will be the ability to easily integrate and streamline the different apps and tools you use on a UCaaS platform, and to remove silos that create barriers in communication.
In this article, you will know the features to make hybrid collaboration simpler for everyone and predictions within the UC industry in 2023.
According to Newbury-Smith, in 2023, businesses will have a strong emphasis on making collaboration effortless. Here are the features that will make your hybrid collaboration simpler. They have been designed to make it simpler for everyone to work together, no matter where they are located.
This allows you to easily share ideas and collaborate on projects in real time. You can draw, write and make notes on a virtual whiteboard, just like you would with a physical whiteboard. It's a great way to brainstorm, plan, and visualize your work.
This allows you to take notes together with your team in real time. You can see what others are writing and contribute your own ideas. This feature helps to keep everyone on the same page and ensures that nothing gets missed during meetings.
This means that even if someone is joining your meeting from a different location or device, they will be able to access all the features and participate fully.
This uses advanced technology to filter out background noise so that you can hear each other clearly. It makes it much easier to communicate and stay on task, even if you are working in a noisy environment.
With all these features, you'll find that hybrid collaboration becomes simpler and more efficient than ever before.
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In 2023, you can look forward to exciting advancements in AI, an emphasis on the importance of a zero-trust approach to security, and easy collaboration no matter where you are, says Louise Newbury-Smith, Country Manager for UK and Ireland at RingCentral.
These developments are sure to bring many benefits and make things even more convenient for you.
In 2023, you will see Artificial Intelligence continue to evolve and improve the way you work by making your workplace more intelligent. This prediction is based on research from Gartner, which states that conversational AI will significantly reduce labor costs for contact center agents by $80 billion.
Additionally, it is estimated that one out of every ten interactions with agents will be handled by automation by 2026. This is all great news for you, as it means more efficient and streamlined workflow processes.
You'll be glad to know that conversational AI has made huge strides and is now able to handle a majority of customer interactions for contact centers through both voice and digital channels. This means that you'll be able to experience more seamless and efficient service.
In 2023, a zero-trust approach to security will remain the primary focus for ensuring the safety of UCaaS (Unified Communications as a Service).
One of the main advantages of using UCaaS providers is that it reduces the risk surface for IT departments by consolidating all communications into one platform. This makes it easier for you and your business to address any security vulnerabilities by taking advantage of the latest security technologies offered through UCaaS platforms.
So, you can feel secure and confident in the knowledge that your communications are protected by the most advanced technologies.
RingCentral's research indicates that a vast majority of business decision-makers, over 95 percent, believe that voice communication is crucial for both customer engagement and revenue growth.
This means that organizations, including yours, are looking for more flexibility and convenience in their phone services, particularly when it comes to features that can be accessed from multiple devices.
Based on RingCentral's research still, you can expect that the ability to make and receive business calls will be a highly sought-after feature, with 33.8 percent of decision-makers expressing interest in it. Additionally, 30.1 percent of decision-makers want the ability to access business SMS messages from their personal computer, providing you with even more flexibility and convenience in how you communicate with your customers.
Coolpo Mini Lite, a conference camera for teams, is the latest innovation of Coolpo. This compact video conference camera was designed to serve as your go-to conference camera when you’re having an online class, remote consultation, or even a product demonstration.
Mini Lite offers a 4k real-time auto-tracking feature and is even compatible with mainstream video conferencing platforms such as Zoom, Microsoft Teams, Google Meet, Hangouts, etc., just like other video conference cameras of Coolpo - Coolpo AI Huddle Pana and Coolpo AI Huddle Mini.
Furthermore, Mini Lite is also an AI-powered conference camera that is easy to set up and secure to use. It makes sure that you are perfectly framed in real time as it has multi-person tracking, single-person tracking, and group framing.
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2023 brings great news for those looking for ways to make hybrid collaboration simpler for everyone. The advancements in AI, the zero-trust approach to security, and the increasing importance of voice communication are all making it easier for people to work together, regardless of their location.
With predictions from RingCentral pointing to a continued focus on these areas in the UC industry, you can expect to see more convenient and efficient ways of collaborating in the coming year. These developments are set to bring many benefits and make your work more productive and successful. With this in mind, it is an exciting time to be a part of the UC industry and see the progress it will bring in the future.